Address Verification

Address verification is a security measure Katerno.com performs to ensure your safety and deter fraudulent activity. We conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase. This is done to protect your privacy and credit.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud.

Orders with the same billing and shipping address usually ship same-day.