Return Policy

Refunds/returns are subject to a 20% restocking fee. Projector lamps are subject to 25% restocking fee.  Most items have manufacture warranty coverage.  You may contact the manufacturer to fix any product problems or defects. Cost of shipping and return shipment is non-refundable by Katerno.  If an item that is returned to us is found to have no problems it will be shipped back to its owner on the buyer’s expanse.

Order Cancellation Policy

• Orders that have already been shipped cannot be cancelled. If the customer no longer wants the product, standard return policy will be followed which may include a restocking fee.
• For products that ship directly from the manufacturer or are special ordered; The order can only be cancelled within 24 hrs of placing the order, after which the order cannot be cancelled.
  

Refusal Policy

• Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned and credited for the product cost and tax, less 20% restocking fee and the shipping cost. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.

Returns without an RMA number issued by us will not be accepted.

New Product Return

• Return for refund within: 15 days
• Return for replacement within: 15 days

Refurbished Product Return

• Return for refund within: 10 days
• Return for replacement within: 10 days

Please Note:
Certain brands may be non-returnable, this includes new and recertified products. Please call us at 1-800-810-7460 to find out if a product can be returned.

Television sets 37" or larger may be non-returnable. Problems with the items will have to be solved by the manufacturer warrenty directly.

All software products are non-refundable.

For returns on defective products which require the customer to ship back the original item after the new unit is delivered; If the original unit is not shipped back to our warehouse within 2 weeks, the customer will be billed for both the original and the replacement units with the shipping charges.

Manufacturer's Warranties
Katerno.com does not offer any product warranties. However, many of the products available are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Open box returns
Katerno.com does not honor or refund merchandise that was deemed opened or accidentally opened. This includes all new and refurbished sold products.

Damaged Shipments
If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and contact us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: orders@katerno.com.