Return Policy

All refunds are subject to a 20% restocking fee.  Most items have manufacture warranty coverage.  You may contact the manufacturer to fix any product problems or defects.   We will only refund items that are deemed defective.  If an item that is returned to us is found to have no problems it will be shipped back to its owner on the buyer’s expanse.


New Product Return

• Return for refund within: 15 days
• Return for replacement within: 15 days

Refurbished Product Return

• Return for refund within: 10 days
• Return for replacement within: 10 days

Manufacturer's Warranties
Katerno.com does not offer any product warranties. However, many of the products available are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Open box returns
Katerno.com does not honor or refund merchandise that was deemed opened or accidentally opened. This includes all new and refurbished sold products.