Most products are shipped the same day the order is placed as long as it is before 3PM EST unless specified otherwise on the product detail page. Some items ship directly from the manufacturer and may take 3 - 5 days before the product is shipped. Shipping may be delayed if there is a problem processing the credit card information.
What shipping carriers do you use?
We mainly use Fedex/UPS to ship items within the United States. For bulk orders or orders for large items such as tv's, we may use freight carrier service from Manna Logistics or Roadway to ship the product(s) to their destinations. If you prefer us to use a specific carrier of your choice you may contact us after placing your order to arrange the shipment. In certain cases we also allow the use of the customers own accounts with Fedex, UPS, or Roadway to ship products.
How much does it cost?
You can see the shipping cost of your order on your shopping cart. Note that some large items such as TV's 32" or greater have high shipping cost due to the fact that they require "White-Glove" Delivery. Where a special truck is used to deliver the units.
*Shipping cost to Hawaii or Alaska can be higher.
How do I track my package?
Once you place your order and the product is shipped you will recieve a shipping confirmation email which will include your tracking number(s). You can also check your order status through Katerno.com. Just click order status on the top bar.
Do you ship internationally?
Yes we do however the shipping costs that are shown on katerno.com may not be accurate. It is best to email us at sales@katerno.com to get an accurate quote on the total shipping cost to your country. Note that we may not ship to some countries.
Do you ship to a PO Box?
Most items cannot be shipped to a PO Box. If you would like to know if the item you want to purchase can be shipped to a PO Box, please send an email to sales@katerno.com.
